Managed Services
AI that runs without keeping you up at night.
What this is, in plain terms
AI doesn't sit still. Models drift, data distributions shift, the attack surface grows, cloud bills creep up. The person who picks up the phone at three in the morning is a senior engineer who knows your system. Not a script reader handing you off twice before someone qualified finally appears.
Real engineers respond. SLAs are commitments, not copy.
Production is where the real work starts, not where it ends. Models drift. Data distributions shift. New attack vectors appear. Cloud bills creep up the way cloud bills do. We watch all of it. Critical incident at three in the morning? A senior engineer who knows your system picks up within fifteen minutes. Not a script reader. Not an offshore relay. Not a triage queue. The SLAs sit in the contract with real penalties attached. If we miss, we pay. That's the point of an SLA.
What we deliver
What we manage for you
24/7 Monitoring & Incident Response
Eyes on the system, all the time. Model performance, infrastructure health, security signals, cost trends. When something serious breaks, a senior engineer is on the line within fifteen minutes. Someone who already knows your stack, not a first-line script reader. You speak to the person who'll fix it. Not three people in sequence before you find them.
Model Performance Management
Models age. Drift detection runs constantly. Retraining is scheduled, not heroic. New model versions get A/B tested against ground truth before they go anywhere near production traffic. The goal is straightforward: your users shouldn't be the ones who notice when something has slipped.
Infrastructure Operations
Patching, scaling, security updates, DR drills, capacity planning. And honest cost work. We hunt waste. Most clients see cloud spend drop in the first quarter we're involved, sometimes by a meaningful amount. The numbers go in the monthly report, with the receipts.
Continuous Improvement
Keeping the lights on isn't the job. Every quarter we sit down with you, look at what's working, find the next thing worth doing, and plan it together. If a quarter passes without measurable improvement, we owe you a real explanation. Usually we owe you a better quarter after that.
Vendor & Stakeholder Liaison
Hyperscaler support tickets. Licence renewals. Third-party escalations. Internal stakeholders chasing for updates. We handle all of it. You see the outcomes in the monthly report. The noise stays on our side of the fence.
How we engage
Pick the model that fits your scope, not ours.
Foundational
For stable systems that mostly behave. We watch, we respond, we keep things steady. No surprises on the monthly invoice.
Standard
Performance management, ongoing optimisation, quarterly business reviews. A named lead who owns the relationship and remembers your context between calls.
Strategic
An embedded operations pod, joint roadmap planning, and a dedicated executive sponsor on our side. For teams treating AI as a long-term capability, not a one-off project.
What you walk away with
Concrete deliverables
- A monthly report your CTO can act on. Performance, cost, risk, the lot.
- A quarterly business review covering the targets we hit, the ones we missed, and what's next.
- A live operational dashboard you can open any time. Not just when we show up for the review.
- A backlog of improvements, ranked and costed, ready to commission when you are.
- An exit clause that actually works. Hand operations back to your team whenever you want. Clean handover, no hostage games.
Our standard
SLA commitments
- Critical incident response: 15 minutes, contractual
- High severity resolution: 4 hours, contractual
- Standard request fulfilment: 1 business day
- Monthly executive report covering performance, cost, risk, and roadmap
- Quarterly business review with a named executive sponsor
- Optional coverage extension to systems we didn't originally build. We're open to inheriting other people's work.
Tell us the problem. We'll tell you what fits.
A thirty-minute call. No deck, no demo. We'll give you an honest read on whether managed services is the right place to start, or whether something else is.
Book a discovery call